Refund policy

Effective Date: January 16, 2025
Last Updated: January 16, 2025

Our Commitment

At Agesify, we want you to be completely satisfied with your purchase. We offer a 30-day money-back guarantee on all products, subject to the conditions outlined below.

30-Day Return Policy

What You Can Return

You may return eligible products within 30 days of delivery for a full refund if:

✅ The product is unopened and sealed in its original packaging
✅ The product is unused and in resalable condition
✅ You have proof of purchase (order number or receipt)

What You Cannot Return

As we sell dietary supplements (classified as food items), we cannot accept returns on:

❌ Opened or used bottles - For health and safety reasons, we cannot resell opened food products
❌ Gift cards - Non-refundable per standard industry policy
❌ Free promotional items - This includes free eBooks, tracker cards, and carry bags included with orders

Exception: Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, we will replace it or provide a full refund regardless of whether the bottle has been opened.

Please contact us within 7 days of receiving the damaged item at support@agesify.com with:

Your order number
Photos of the damage or defect
Description of the issue

How to Initiate a Return

Step 1: Contact Us

Email us at support@agesify.com within 30 days of delivery with:

Your order number
Reason for return
Confirmation that the product is unopened/sealed

Step 2: Receive Return Authorization

We'll respond within 24 hours with:

Return authorization confirmation
Prepaid return shipping label (emailed to you)
Return instructions

Step 3: Ship the Product Back

Use the prepaid return label we provide (return shipping is FREE)
Pack the unopened product securely in its original packaging
Drop off at any USPS location or schedule a pickup
Keep your tracking number for reference

Step 4: Receive Your Refund

Once we receive and inspect your return:

Refund processed: Within 1-2 business days
Refund appears in your account: 5-7 business days (depending on your bank)

You'll receive an email confirmation once your refund is processed.

Refund Details

What Will Be Refunded

✅ Full product purchase price
✅ Original shipping cost (if you paid for shipping)

What Will NOT Be Refunded

❌ Shipping protection fee ($2 optional add-on) - Non-refundable
❌ Items excluded from return policy (opened bottles, gift cards, free items)

Refund Method

Refunds will be issued to your original payment method:

Credit/debit card refunds: 5-7 business days
PayPal refunds: 3-5 business days
Other payment methods: Up to 10 business days

Why We Can't Accept Opened Bottles

As a dietary supplement company, our products are classified as food items under FDA regulations.

For the health and safety of all our customers, we cannot accept returns of opened food products. This policy:

Protects product integrity and safety
Ensures you receive only factory-sealed, uncompromised products
Complies with FDA food safety regulations
Is standard practice across the supplement industry

We appreciate your understanding of this policy, which is in place to protect both you and our customers.

Exchanges

We do not offer direct exchanges at this time.

If you'd like a different product or quantity:

Return your unopened product for a full refund (within 30 days)
Place a new order for the product you prefer
Both processes typically complete within 7-10 business days

This ensures you get exactly what you need without delays.

Non-Returnable Items

The following items are final sale and cannot be returned:

❌ Opened or used supplement bottles
❌ Gift cards
❌ Free promotional items (eBooks, tracker cards, carry bags)
❌ Products returned after 30 days from delivery date
❌ Products without proof of purchase
❌ Products not purchased directly from Agesify.com

Damaged, Defective, or Wrong Items

Received a Damaged Product?

If your product arrives damaged during shipping:

Contact us within 7 days at support@agesify.com
Include photos of the damaged product and packaging
Provide your order number

We'll send a replacement immediately or issue a full refund - your choice. You do not need to return the damaged item.

Received a Defective Product?

If your product is defective or doesn't work as described:

Contact us within 30 days at support@agesify.com
Describe the defect in detail
Provide your order number

We'll troubleshoot the issue and send a replacement or provide a full refund - even if the bottle has been opened.

Received the Wrong Item?

If we sent you the wrong product:

Contact us immediately at support@agesify.com
Provide your order number and describe what you received
Include a photo if possible

We'll send the correct product immediately at no cost to you and provide a prepaid return label for the incorrect item.

Late or Missing Refunds

If you haven't received your refund after the expected timeframe:

Check your bank account again - Sometimes processing takes longer than expected
Contact your bank or credit card company - There may be a processing delay on their end
Contact us at support@agesify.com - We'll investigate and provide proof of refund processing

Lost or Stolen Packages

Package Marked as "Delivered" But You Didn't Receive It?

First, check:

All entrances to your home (front, back, side doors)
With neighbors who may have accepted it
Your building's mailroom or leasing office
With household members who may have brought it inside

Still missing?

File a claim with the shipping carrier
Send a replacement or issue a full refund
Resolve the issue within 2-3 business days

Want extra protection? Add Shipping Protection ($2) at checkout for instant claims processing on lost, stolen, or damaged packages.

Return Shipping Costs

✅ We cover return shipping costs - You'll receive a prepaid return label via email
✅ No deductions from your refund - You get 100% of your purchase price back
✅ USPS return labels - Easy drop-off at any post office

Exception: If you choose to use your own shipping method instead of our prepaid label, we cannot reimburse shipping costs. Please use the label we provide for free returns.

Processing Times

Return Processing Timeline

Return authorization: Within 24 hours of request
Prepaid label sent: Within 24 hours
Refund after we receive return: 1-2 business days
Refund appears in account: 5-7 business days

Replacement Processing Timeline

Replacement order placed: Within 24 hours of approval
Replacement ships: 1-2 business days
Replacement delivery: 5-7 business days (standard shipping)

International Orders

We currently only ship within the United States. All return policies apply to US orders only.

Contact Us About Returns

Have questions about our return policy? We're here to help!

📧 Email: support@agesify.com
📱 Text/SMS: +1 (406) 225-1136
🕒 Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

Please include:

Your order number
Reason for return or issue
Any relevant photos (for damaged/defective items)

We respond to all inquiries within 24 hours.

Important Notes

Please Read Before Returning

✔️ 30-day window starts from delivery date (not order date)
✔️ Products must be unopened and sealed to be eligible
✔️ Use the prepaid return label we provide for free returns
✔️ Keep your tracking number until refund is confirmed
✔️ Contact us first - Don't ship returns without authorization

Our Commitment to You

We stand behind the quality of our products and want you to have a positive experience with Agesify. If you have any concerns about your purchase, please reach out to us before the 30-day window closes so we can help resolve the issue.

Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of our website after any changes indicates your acceptance of the updated policy.

Legal Information

Company: Agesify™
Address: 1001 S. Main St. #2198, Kalispell, MT 59901, USA
Email: support@agesify.com
Phone: +1 (406) 225-1136

Questions? Contact us anytime at support@agesify.com - we're here to help!